Frequently Asked Questions
Everything you need to know about your favorite reversible plushies and apparel.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days for processing. Once shipped, domestic orders usually arrive within 5-7 business days.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items and unopened plushies within 30 days of delivery. Please note that some clearance items may be final sale.
Are your reversible plushies safe for all ages?
Yes! Our plushies are safety tested and ASTM certified, making them suitable for children ages 3 and up.
How should I wash my TeeTurtle apparel?
To keep your shirts looking vibrant, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on the screen-printed designs.
Do you ship internationally?
We currently ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay.